¶ How to use ship-to address and ship-to numbers in the basket
¶ When should I provide a ship-to address and a ship-to number?
The ship-to address is the physical address where the shipment is sent to. In most cases the buyer has a default ship-to address saved in the suppliers' ERP system. This address is linked to the buyers customer number.
When the buyer selects a supplier (business relation) from the drop-down list in the basket, the customer number is known to the TecCom Portal and will be send with the request/order. In this case it is not necessary to provide a ship-to address since it would be redundant.
A ship to address is only meant to be used if the shipping address deviates from your default organization address. (The address registered to your customer number at your selected supplier).
¶ Ship-to numbers (Delivery numbers)
A Buyer can have multiple shipping addresses, e.g different warehouses or outlets.
In some cases the supplier will provide the buyer with a delivery number for each different warehous or outlet. The supplier links each warehouse address to this delivery number.
In this case it is sufficient to provide the corresponding deliver number in the request/order, no address details need to be added.
In some cases the supplier will provide the buyer with an own customer number for each different warehouse or outlet. In this case no ship-to number or address is needed!
Also some suppliers don't support delivery numbers. In this case you need to provide a ship-to address in the request/order.
Most suppliers allow to add address details, but ignore it if a delivery number is used.
¶ Dropshipment
Sometimes a buyer needs to have an order directly delivered to one of his customers. The buyer orders using his customer number but the shipment needs to be delivered to another address. In this case the buyer needs to provide a ship-to address in the basket page which will be send to the supplier with the request/order.
This has to be mutualy agreeded with your supplier, since he might not support this scenario.
¶ Dropshipment VIA a warehouse
This is a special case. The buyer orders via one of his warehouses (with a deliery number) but the goods need to be shipped to one of his customers. In this special scenario you need to provide both, the delivery number and a ship-to address.
This has to be mutualy agreeded with your supplier, since he might not support this scenario.
¶ When to use what?:
| Scenario | Ship-to address required | Delivery number required | Mutual agreement with supplier required | |
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| Buyer orders for himself | The address data is known to the supplier through the customer number. |  |
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| Buyer orders for one of his warehouses or outlets | The supplier provided deliver numbers for each warehouse/outlet, so the address for each warehouse/outlet is known. | |
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| Buyer orders for one of his warehouses or outlets | The supplier does not support delivery numbers, and thus does not know the address of the warehouse/outlet. | |
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| Buyer orders for one of his warehouses or outlets | The supplier has provided a separate customer number for each warehouse. | |
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| Dropshipment | Buyer orders with his own customer number, but the goods need to be shipped directly to his customer. | |
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| Dropshipment VIA a warehouse | Buyer orders VIA one of his warehouses/outlets, but the goods need to be shipped directly to his customer. | |
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