On this page you can find the terms for getting help from TecCom Support.
Please note also our pages about TecDoc Support, TecRMI Support and TecFleet Support.
Please note the deviating terms for TecCom SAP support.
For you as a customer, the support is free of charge as long as the problem is caused by TecAlliance or if you have been informed by TecAlliance that the named service is free of charge.
Our support services are charged according to the price list or according to our terms of use respectively. For any additional services not listed, we charge EUR 150 per hour (excluding VAT), billed in half-hour increments.
With your written or verbal request or in case of sending a request via our support website to process your support case you agree to these terms. Deviating from this, additional services and support will be charged as follows:
| Priority | Description |
|---|---|
| Normal | Minor interruptions in normal use. Support for the first 30 minutes free of charge. Usual first response time is up to 3 working days |
| Critical | Severe problems and interruptions to normal use. The support needs to be paid by the customer. Usual first response time is up to 4 hours during working hours & days. |
| Emergency | Complete outage of customer system. No use possible or acceptable by the customer. The support needs to be paid by the customer. We recommend to call us directly via phone (phone numbers see below) for immediate response. |
Consider the general rules for components or formats running after the EOL. EOL Link
For known issues, please visit the Error List as well as the article about Known Login Issues.
You can conveniently contact the TecCom Support using our Support web form.
The following list contains the phone numbers of TecCom Support for the various regions:
Registration for the TecCom Portal
TecCom Portal is the most advanced and simplified ordering interface in the market. Through this tutorial, we show you how to register your new TecOrganisation.
Business Relation Administration as buyer
Using the TecCom Portal, you have the opportunity to connect with the thousands of partners operating in your network. This video explains how to create a business relationship between buyer and supplier.
Users
TecCom Portal allows us to add and manage users for our TecOrganization, and also to customize the access for each of them.
Placing Order and Inquiries
In this video we show you how to start placing orders and inquiries to any of your partners in TecCom.